My subfolders are gone from my outlook 365 account

We had a very similar problem with one of my users Outlook 2010 client. We're pretty confident this isn't an Exchange problem because we would be seeing it more around the company rather than mostly concentrated in one department. We have managed to fix it so far is it make sure the mailboxes are cached and then to delete the OST.

It happens to random users of the same department to random mailboxes and random folders. The problem also doesn't persist in the same mailbox or folder. They users have access to the mailboxes, they can see the foldersР В РІР‚СњР В РІР‚С›, B, C and D but certain folders (seemingly at random) will be missing their subfolders. And in each mailbox we have folders A, B, C and D and from there were have subfolders X, Y and Z. To maybe make it easier to understand, lets say we have Mailboxes 1, 2, 3 and 4.

Sometimes when employees go to access a shared folders subfolder alll of the subfolders Each mailbox is layered with shared folders and then subfolders (and sometimes subfolders in the subfolders). Up that multiple people from our Call Center have access to. It's happening frequently in 1 department but has happened a few times around other derpartments. I work IT in a small company and we currently have an issue going around regarding subfolders from shared folders in Outlook.

When you finish providing the required information, click Finish.Р В РІР‚СњР вЂ™Р’В«y default, Outlook Address Book and personal folders (.pst) files are automatically added to each new profile, except in Microsoft Exchange Server.

Complete all of the required fields, including those that are on the tabs that appear after you click.

Click the type of server that your e-mail account works with, and then click.

In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click.

In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click.

General tab, click Prompt for a profile to be used, and then click If you want to be able to select a specific profile each time you start Outlook, click the

In the Mail Setup dialog box, click Show Profiles.

Click Start, point to Settings, and then click.

I suggest you try to create a new outlook profile to test this issue. I've tried opening and closing outlook, using Send/Receive All Folders, rebooting my machine, but haven't had any luck getting subfolders of the newly created folder to appear in Outlook 2010.Р В РІР‚СњР вЂ™Р’Вoes anyone have any suggestions for other things to try? I CAN see the new folder, subfolders and messages if I view the mailbox in Outlook 2007 or through OWA. The new folder I see doesn't allow for expansion at all. I am able to see the new folder in Outlook 2010, but I can't see any of the subfolders or messages therein. The other day, a new folder and subfolders were created. When I upgradedР В РІР‚СњР В РІР‚РЋrom Office 2007 to Office 2010 last month, all of the created folders in the additional mailbox were visible and usable in Outlook 2010. I have an additional mailbox that I open, and that mailbox is shared with other people.Р В РІР‚в„ўР вЂ™Р’В Once aР В РІР‚в„ўР вЂ™Р’В month,Р В РІР‚в„ўР вЂ™Р’В one of the other people creates a folder in the mailbox, and adds subfolders to that folder, and puts mail in those subfolders.

My subfolders are gone from my outlook 365 account